The Student Living Monitor (SLM) is the only survey dedicated to understanding students’ happiness and wellbeing and the influence that the housing environment of students has on wellbeing. The report in 2025 examines patterns of student wellbeing and the relationship to their living situation and housing circumstances in Europe. The Class Foundation collaborated with key housing providers and research partners to reach students living in their network. 5,286 students overall took part in the survey. TSH achieved 432 responses, which equates to 8.2% of the total response.

The TSH demographic 2025

Total Respondents by Per Country of Operation

Note for reader: 18 responses have been omitted. 9 respondents picked their “current of residence” a country where TSH does not have assets. We received 3 responses from Portugal and 6 for United Kingdom; they have been left out due to very low numbers.

Student Living Monitor: three measures of impact

The report uses several measurements of wellbeing, mental health and satisfaction in key drivers of happiness and wellbeing in student accommodation across the main markets in Europe. By looking across several measures, the SLM is able to draw out conclusions on which elements of a students’ living experience have impacted upon them – positive impact, negative impacts, and also areas where there is little discernible impact.

TSH MHI-5, NPS and Wellbeing Score Benchmarks 2025

MENTAL HEALTH INDEX-5

TSH MHI5 SCORES BY COUNTRY OVER 2023-25

Score for the Netherlands, improved since 2023, with 204-25 reporting almost same MHI5 scores. For France, the 2025 score has fallen under the 60 threshold, in 2024 France scored 61.6. Italy scores for 2024-2025 remain the same. Germany and Austria’s 2025 scores improved from their respective 2024 scores.

NET PROMOTER SCORE

When looking at the NPS scores, TSH averages scores less than the European average. This indicates that students living in TSH buildings are slightly less likely (1 on the -100 to 100 scale) to recommend TSH to their friends and family than the average survey respondent at 0.76.

TSH’s NPS is exceptionally higher when comparing country averages in Austria and Spain. Their scores in France and Italy is also positive. However, when it comes to Germany, even though the score sits on the neutral 0 it is much better than the country average. Region of concern is the Netherlands where TSH scores are poorer than an already low national average.

WELLBEING NET PROMOTER SCORE

With respect to Wellbeing_NPS scores, TSH scores higher than the European 2025 average.

Looking at the impact that TSH accommodations have on wellbeing, students rate the provider at -8.3 out of 100, as compared with -19.5 (on the -100 to 100 scale) on average. The higher score means that comparatively TSH accommodation is having a more positive effect upon students than the average SLM provider. However, the negative score indicates that overall, there is a scope for improvement regarding how TSH assets impact the wellbeing of their residents.

TSH’s Spanish assets have exceptional wellbeing impact in their residents. The scores in Austria and France (event at the neutral zero) are much higher than the country averages. Even for countries where the scores are in negative, they still remain fairly high when compared to the overall averages.

NPS and Wellbeing _NPS Scores, TSH compared to SLM averages

Impact of Services and Facilities

The NPS Scores for TSH has been cross-referenced against the users of selected services and facilities, to highlight which elements of the offer are impacting likelihood to recommend the provider overall. The scores for TSH are shown in comparison with 2025 European average scores. They are shown in order of rank of highest NPS score of users of those services.

The most impactful facilities at TSH for NPS are the cinema, and shared bookable spaces. Swimming pool even at neutral 0 has a comparatively positive impact than the European average. Furthermore, residents who use shared bike (storage) facilities, shared outdoor space and community kitchen have a better experience than the average survey respondent. Impact of gym and study areas show similar results to European findings. TSH performs poorly when it comes to core, essential services such as laundry. We recommend enhancing these ‘essential’ spaces to improve NPS. SLM results over 3 years with nearly 20,000 responses show that social areas (community lounge/games area) are one of the most influential places when it comes to NPS impact. TSH scores slightly below the European average, and we recommend stronger enhancement and activation of these spaces.

Facilities users – TSH NPS scores vs SLM averages

Graph Description: Shows graph NPS for 2025 for students who have access to each accommodation facility (overall vs TSH); higher values mean stronger advocacy among those with access. 

Now coming to services, we find that student-led community groups, career guidance services and rentable facilities have the most positive impact on TSH students. TSH has also performed much better compared to the European averages for key services such as mental health support along with organised community events and engaged on-site community managers. When it comes so essential services as WIFI support, parcel delivery and security, TSH has also outperformed the European averages. Cleanliness and repairs/maintenance are a concern; TSH can focus on more regular cleaning of common spaces, and increasing efficiency in handling complaints around repairs.

Services users – TSH NPS scores vs SLM averages 

Graph description: This graph shows NPS in 2025 for students who have access to certain services/support (overall vs TSH); higher values mean stronger advocacy among those with access. 

Facilities and Services having the greatest impact on TSH residents 

Graph description: This graph compares Wellbeing_NPS of TSH students who often/sometimes access each facility/service versus those who never do. A higher Wellbeing_NPS suggests a stronger positive association with wellbeing among users.

Mental health support consistently emerges every year as a service with the strongest positive impact on student wellbeing each year. In this area, TSH stands out. The biggest impact differentiators in Wellbeing_NPS between users and non-users are largely related to the community aspects such as student-led community groups, organised community events, communal areas, on-site community manager; rentable facilities, and shared study areas. We encourage TSH to engage the non-users into the community aspect more to improve their wellbeing and TSH wellbeing_NPS scores.

Most used Facilities and Services among TSH Residents

Graph Description: This graph shows how often TSH students use each facility/service (Often + sometimes vs Never); a larger “Often + sometimes” share indicates higher usage. 

Facilities used most frequently by TSH residents are laundry facilities, community kitchen (core spaces), study areas and the gym (experience-enhancing spaces). Most used services are mobile app and room cleaning.

TSH Rent profile in comparison with European 2025 average

Graph description: This graph shows the distribution of students across rent bands for 2025 for TSH vs overall; interpret the size as the percentage in each band to compare rent profiles. 

The rental profile of TSH is much higher than that of the 2025 SLM average. Overall, it was noted that TSH residents did have access to more premium services and amenities such as swimming pool, and cinema than the average survey respondent.

Comparative Statistics

Looking at how well TSH compares to the other providers who took part in the SLM, the rankings are below. 15 operators in total took part this year. Respondents living with TSH ranked 1st out of 15 in MHI-5 scores for mental health and happiness at an average MHI-5 score of 61.1. The NPS score at -1.62 is mid-ranked at 7^th, and in the Wellbeing_NPS score at -8.3, is ranked 1st.

The number of responses achieved at 432 was the third largest in the SLM 2025 survey

Summary

Based on TSH ranking first on MHI5 score, we can claim that TSH accommodates a group of students who are the happiest along the 2025 SLM survey respondents. Notably, TSH also ranks first in the wellbeing_NPS category. The negative score, nonetheless, shows there is still scope for involvement in terms of how TSH assets can impact their residents’ wellbeing.

One of the key reasons being, TSH excels in providing most valued services such as mental health support. TSH does comparatively well when it comes to creating a sense of community among their residence through community apps, organized events, on-site community manager, and student led community groups. By focusing (more) on creating a diverse events calendar this aspect can be further strengthened to involve the current non-sures, which can then improve further TSH’s NPS and wellbeing_NPS scores.

Improving on cleanliness, laundry services and swift addressing of repair complaints can also improve TSH NPS scores.

Finally, we congratulate TSH on ranking first in 2 out of 3 parameters. We commend the hard work of all those involved to make it happen!