The Student Living Monitor (SLM) is the only survey dedicated to understanding students’ happiness and wellbeing and the influence that the housing environment of students has on wellbeing. The report in 2024 examines patterns of student wellbeing and the relationship to their living situation and housing circumstances in Europe. The Class Foundation collaborated with key housing providers and research partners who have in total 700k+ students living in their network. 14,028 students from 44 countries overall took part in the survey. International Campus achieved 1,080 responses to the Student Living Monitor in 2024, which equates to 7.7% of the total response.

The International Campus demographic 2024

The survey was facilitated by WAU Agency, in partnership with The Class Foundation, and hosted on the online platform Typeform across five different languages (English, French, Spanish, Italian, German). Where fewer than 50 responses were achieved to each element of a question, responses have been suppressed.

The report uses several measurements of wellbeing, mental health and satisfaction in key drivers of happiness and wellbeing in student accommodation across the main markets in Europe. By looking across several measures, the SLM is able to draw out conclusions on which elements of a students’ living experience have impacted upon them – positive impact, negative impacts, and also areas where there is little discernible impact.

Student Living Monitor: three measures of impact

MHI-5score of overall mental health

The students living with International Campus are reporting marginally lower mental health scores than the SLM average, and the MHI-5 scores for the largest countries are broadly in line with the SLM averages. Note that the table only includes countries where the International Campus response is more than 50 inline with minimum reporting thresholds.

Net Promoter Score (NPS) and Wellbeing_NPS scores

When looking at the NPS and Wellbeing_NPS scores, International Campus averages scores in both of these measures are lower than the SLM averages.

NPS: students living with International Campus are less likely (-16.1 on the -100 to100 scale) to recommend International Campus to their friends and family than the average survey respondent at 4.5.

Looking at the impact that International Campus' accommodation has on wellbeing, students rate the provider at -23.0 out of 100, as compared with -17.7 (on the-100 to 100 scale) on average. This lower score means that International Campus' accommodation is having a less positive effect upon students than the average SLM provider.

NPS and Wellbeing _NPS Scores, International Campus compared to SLM averages

At the country level, the table shows that the NPS Scores for overall NPS and Wellbeing_NPS (Impact of living environment on wellbeing) vary across the main countries. In Austria, scores are worse than the SLM averages, in Germany, the scores are comparable to the SLM averages and in the Netherlands, International Campus scores are better for the NPS but worse for the Wellbeing NPS than than the SLM country averages.

Impact of Services and Facilities

The impact of selected services and facilities on happiness and wellbeing at International Campus is shown below, using the comparator of the SLM. They are shown in order of rank of highest Wellbeing _NPS score of users of those services. Services that appear to make a difference at International Campus are the restaurant and café, however unfortunately none of the scores indicate a positive impact on wellbeing and the scores are markedly lower than the SLM averages.

Facilities users – Wellbeing_NPS scores vs SLM averages

It is evident from the charts that the greatest impacts being felt upon well being by students are around the added value services. In its community groups led by students, International Campus is providing a level of impact that far surpasses that which is being felt by most students in the SLM. There is also positive impact from career and job support services.

Services

Most used Facilities and Services

Rent profile in comparison with SLM 2024

The rental profile of International Campus is higher than that of the SLM overall.

Comparative Statistics

Looking at how well International Campus compares to the other providers who took part in the SLM, the rankings are below. 36 providers in total took part, including 14 IIS members who contributed scores for MHI-5 and no further data, meaning that there were 22 other providers whose residents provided full data. Respondents living with International Campus reported a medium rank of 13^th of 22 in MHI-5 scores for mental health and happiness at an average MHI-5 score of 56.6. The NPS score at-16.3 is mid-ranked at 14^th of 22 providers, and in the Wellbeing_NPS the score is -23.0, mid ranked at 13^th of 22providers.

The number of responses achieved at 1,080 was fourth largest in the SLM. Further work on improving participation in future will enable them to become a useful gauge of happiness and wellbeing.

Summary

International Campus accommodates a group of students who are less happy than the SLM average. The group is less likely to recommend International Campus than the average provider.